Effective Date: 08-15-2025
At GetWell Internal Medicine, your privacy and the confidentiality of your medical information are of the utmost importance to us. This policy outlines how we collect, use, and protect your personal and health-related information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
Our Commitment to Your Privacy
We are committed to:
- Protecting your medical and personal information
- Using your data only as needed for treatment, payment, or healthcare operations
- Complying with HIPAA and all other privacy-related regulations
What Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, address, phone number, email
- Medical Information: Health history, medications, diagnoses, treatment plans, lab results
- Insurance & Billing Information: Policy numbers, payer details, payment history
- Website Interactions: If applicable, analytics from online forms or scheduling tools
This information is collected when you:
- Fill out forms in person or online
- Call or email our office
- Visit our website or use the patient portal
- Receive treatment or consultation
How We Use Your Information
We use your information solely to:
- Provide medical treatment and coordinate your care
- Bill insurance and process payments
- Communicate with you regarding your health
- Fulfill legal and regulatory obligations
- Improve our services and operations
We do not sell or rent your information to third parties for marketing purposes.
Sharing Your Information
We may share your information with:
- Other healthcare providers involved in your care
- Insurance companies for billing and coverage
- Laboratories and diagnostic centers
- Business associates (e.g., billing services, IT vendors) under strict privacy contracts
- Government agencies if required by law (e.g., for public health reporting)
We always limit shared data to the minimum necessary and ensure all partners comply with HIPAA guidelines.
Your Rights Under HIPAA
As a patient, you have the right to:
- Request a copy of your medical records
- Ask for corrections to your records
- Limit how your information is shared
- Request confidential communications (e.g., using a different phone number or mailing address)
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, contact our office at 662-469-5758 or email us at getwellIM@gmail.com.
Website & Online Privacy
If you use our website or patient portal:
- We may collect cookies or analytics data to improve performance and user experience
- We do not collect personal health information unless you submit it through a secure form
- Any online forms or uploads are encrypted and transmitted securely
Data Protection Practices
We use a combination of:
- Secure servers and encrypted systems
- Role-based access controls
- Staff training and signed confidentiality agreements
- Routine monitoring and risk assessments
These safeguards are in place to protect your information from unauthorized access, loss, or misuse.
Contact Us
If you have questions about this privacy policy or how your information is handled, please contact:
GetWell Internal Medicine
5221 Getwell Road,
Suite A
Southaven, MS 38672
662-469-5758
getwellIM@gmail.com